Privacy policy

1. Information We Gather

When you browse our website, make a purchase, or utilize our services, we may collect the following types of information:

Personal Information
Personal information refers to data that can directly or indirectly identify you. When you engage with our website, we may collect the following personal details:

  • Account Details: Your full name, email address, phone number, shipping address, and any additional information you provide when creating an account or placing an order.

  • Payment Details: Billing address, payment method information (such as credit card details or PayPal account information) to facilitate transactions.

  • Purchase History: Details about the products you’ve bought, including any preferences or special instructions provided during the ordering process.

Non-Personal Information
Non-personal information refers to anonymous data collected about your interaction with our website. This may include:

  • Device and Browser Information: Information about the device and browser you use, such as browser type, operating system, and language settings.

  • Usage Data: We monitor your activity on our site, including pages visited, time spent on each page, and other interactions to enhance your experience.

  • IP Address: Used for security purposes, trend analysis, and to improve website functionality.

2. How We Utilize Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process your orders, handle payments, and deliver products, including managing returns or exchanges.

  • Customer Assistance: To address your inquiries, resolve product-related issues, or provide technical support.

  • Personalized Experience: To tailor your shopping experience by recommending products based on your preferences and offering exclusive promotions or discounts.

  • Marketing & Communication: To send you promotional materials, updates, and information about new products or features. You can opt out of marketing communications at any time by using the unsubscribe link in our emails.

  • Website Enhancement: To analyze user behavior and improve website performance, functionality, and product offerings.

  • Legal Compliance & Fraud Prevention: To meet legal obligations and safeguard against fraudulent activities.

3. How We Share Your Information

To provide our services effectively, we may share your information with trusted third parties who assist us in various business operations. These include:

  • Payment Processors: We partner with secure payment platforms like PayPal and credit card processors to handle your payment information.

  • Shipping Providers: We share delivery details with logistics partners to ensure your orders are fulfilled.

  • Marketing Platforms: We may collaborate with third-party marketing services to manage email campaigns, advertisements, and promotional activities.

  • Business Collaborators: We may share customer data with partners for joint initiatives or product development.

We do not sell or rent your personal information to third parties. Your data is only shared when necessary to achieve the purposes outlined in this Privacy Policy.

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. They help us:

  • Remember your preferences and settings.

  • Enhance website functionality, such as keeping you logged in or saving items in your cart.

  • Analyze website performance and improve user experience.

We use analytical tools like Google Analytics to track website usage, measure marketing effectiveness, and refine our content. You can manage cookies through your browser settings and disable them if you prefer. However, disabling cookies may limit certain website features.

5. Data Security

We are committed to protecting your personal information and have implemented robust security measures, including:

  • SSL Encryption: We use secure encryption to protect sensitive data, such as payment information, during transmission.

  • Firewalls & Secure Servers: Our website and data storage are safeguarded by firewalls and advanced security technologies to prevent unauthorized access.

  • Restricted Access: Only authorized personnel with a legitimate business need (e.g., order fulfillment or customer support) can access your personal data.

While we take every precaution to secure your information, no online transaction is entirely risk-free. We strive to protect your data but cannot guarantee absolute security.

6. Your Rights

Depending on your location and applicable laws (such as GDPR in Europe or CCPA in California), you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request updates to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal requirements.

  • Opt-Out of Marketing: Unsubscribe from marketing emails using the link provided in our communications.

  • Data Portability: Request the transfer of your personal data to another service provider.

To exercise any of these rights, please contact us at [email protected].

7. Children’s Privacy

Our website and services are not designed for children under 13 years of age, and we do not knowingly collect personal information from minors. If we discover that we have inadvertently gathered such data, we will promptly delete it.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the revised effective date will be indicated at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.