Return policy

1. Return Conditions
We accept returns under the following conditions:

  • Returns must be requested within 30 days of receiving the product (unless otherwise specified).

  • The product must be unused, undamaged, and in its original packaging with all tags attached.

  • If the product has a quality issue or was damaged during shipping, please provide photos as proof.

2. Non-Returnable Items
The following items are not eligible for returns:

  • Products that have been used or damaged, unless the damage is due to a quality issue.

  • Sale items, as well as customized or personalized products (unless there is a quality issue).

3. Return Process

  • Request a Return: Contact our customer service team at [email protected] with your order number and the reason for the return.

  • Return Confirmation: We will respond and confirm your return request within 1-2 business days.

  • Return Address: Once confirmed, we will provide the return address and detailed instructions.

  • Return Shipment: Return the item within 15 days of receiving the confirmation and provide the tracking number.

4. Return Shipping Costs

  • If the return is due to a quality issue or our error (e.g., wrong product shipped), we will cover the return shipping costs.

  • If the return is due to personal reasons (e.g., change of mind), the customer is responsible for the return shipping costs.

5. Restocking Fee
We do not charge any restocking fees.

6. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and issued to your original payment method within 10 business days.

  • Note: Your bank or credit card company may take additional time to process the refund. If you do not receive your refund within 15 business days, contact us at [email protected].

7. Order Cancellation

  • Cancellation Time: Orders can be canceled for free within 24 hours of payment.

  • How to Cancel: Contact our customer service team via email or phone at [email protected] with your order number.

  • Shipped Orders: If your order has already been shipped, it cannot be canceled. You may follow the return process after receiving the item.